Vali
Sends and receives voice messages with your customers, trained on your business — no message goes unanswered.
OctaSpote is an AI Workforce platform for small businesses.
What Vali does
Voice Relations Specialist
Sends and receives voice messages with your customers, trained on your business — no message goes unanswered.
What Vali is responsible for
Voice Relations Specialist
Owns voice messaging: natural voice replies to customers in your business tone.
A day in the life of Vali
Voice Relations Specialist
Voice Relations Specialist
Working on
Replies to voice messages in natural two-way conversations
Replies to voice messages in natural two-way conversations
Handles bookings, reminders and FAQs by voice
Transfers complex cases to you with full context
Why Vali matters to your business
Every voice message is answered — even outside working hours, so no customer waits.
What this agent changes
Voice Relations Specialist
Replies to voice messages 24/7
Every voice message gets a reply — during lunch, holidays, after hours.
Real two-way conversations
Vali listens, understands and replies naturally — no scripts, no menus.
Escalates to you automatically
When a human is needed, the conversation is passed to you with full context.
How the workflow runs
Receives a voice message
understands it
replies naturally in voice
summarizes the outcome for the team.
What this agent does every day
Replies to afternoon voice messages
Confirms appointments by voice
Handles the VIP customer’s voice message
Alpha hands Vali the conversations that need a human ear and routes the summaries onward.
Working with the team
Hands summarized conversations to Zyphr for follow-up and Sigma for quality checks.
Zyphr · Sigma
Examples from a real workflow
Voice Relations Specialist
A voice message during your lunch break
Vali answers from your business data and handles the enquiry — the customer always gets a reply.
A customer asks about opening hours
Vali replies naturally from your business data and offers to pass the conversation to a human if needed.
Use cases
Voice Relations Specialist
Voice messages & reception
Escalation & handover
Order & service status by voice
Common questions
What languages does it speak?
Arabic and English, natively. It adapts to the customer’s language.
Can customers reach a human?
Yes — you define the handoff rules. When Vali cannot resolve something, the conversation is handed to you with full context.
Does it work with my existing business channels?
Yes — it sends and receives voice messages through your existing channels (WhatsApp Business, Meta); no new line or number required.
Does Vali make phone calls?
No — Vali works through voice messages on your business channels: it receives a customer’s voice message and replies in voice, in your business tone. Every voice message gets an answer — 24/7.
What happens when Vali doesn't know the answer?
It says so honestly, takes the details and hands the conversation to you with the full context attached.
See what your AI team delivers in 7 days
Try the team free for 7 days. No credit card, no contracts, cancel anytime — if it is not for you, the trial simply ends.
Free 7-day trial · Cancel anytime · Launch price $21/month until 5 September